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Can't install FamiliesSyncSetup.exe - Printable Version

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+--- Thread: Can't install FamiliesSyncSetup.exe (/showthread.php?tid=5400)



Can't install FamiliesSyncSetup.exe - ALEROYB - 02-Jun-2017

FamiliesSyncSetup.exe downloaded fine, but when I doubli-click on it, nothing happens.  After a computer restart, the same thing happens.  Is there a compatibility problem?  Any other ideas?


RE: Can't install FamiliesSyncSetup.exe - admin - 03-Jun-2017

(02-Jun-2017, 06:13 PM)ALEROYB Wrote: FamiliesSyncSetup.exe downloaded fine, but when I doubli-click on it, nothing happens.  After a computer restart, the same thing happens.  Is there a compatibility problem?  Any other ideas?

What version of Windows are you using?  Please try right-clicking on the exe file then click Run as Administrator.

Malcolm Green


RE: Can't install FamiliesSyncSetup.exe - lexvocem - 01-Aug-2017

Hello Same thing is happening with me and i am using windows 8 version.

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RE: Can't install FamiliesSyncSetup.exe - Mary E Leek - 12-Oct-2017

I am seeing the same behavior. I do right click and run as administrator. It says it needs to install a MS Visual C++ package but this fails with the following error message:

The installation of Microsoft Visual C++ 2010 Redistributable Package
(x86) appears to have failed. Do you want to continue the installation?

Does this mean this package isn't needed or what? I say no and everything closes. I can't use Families without being able to sync with iPad from my desktop.

I use Windows 7pro with all updates, english version

Mary