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Glitch when entering dates on entries in Families
#1
Rainbow 
Hi I have just spent an evening on my iPad with Families and have come across what seems to be a glitch in the edit menu, when entering a date. There is this scrolling screen underneath the date insert section. It appears all the time. It has not appeared before, and I guess I mean before the last update, but it may have been something to do with an update of legacy too, which has not gone well for me lately either. Hope u can shed some light on this for me.
telo0306
Rockingham, Western Australia
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#2
(08-Jul-2011, 01:34 PM)telo0306 Wrote: Hi I have just spent an evening on my iPad with Families and have come across what seems to be a glitch in the edit menu, when entering a date. There is this scrolling screen underneath the date insert section. It appears all the time. It has not appeared before, and I guess I mean before the last update, but it may have been something to do with an update of legacy too, which has not gone well for me lately either. Hope u can shed some light on this for me.
telo0306
Rockingham, Western Australia

I'm unclear where exactly you're seeing this, as I don't see any problem when entering dates. Could you describe the steps necessary to reproduce the problem and ideally send a screenshot (see http://www.simplehelp.net/2010/04/03/how...-your-ipad).

Malcolm Green
Reply
#3
(08-Jul-2011, 02:22 PM)malgre Wrote:
(08-Jul-2011, 01:34 PM)telo0306 Wrote: Hi I have just spent an evening on my iPad with Families and have come across what seems to be a glitch in the edit menu, when entering a date. There is this scrolling screen underneath the date insert section. It appears all the time. It has not appeared before, and I guess I mean before the last update, but it may have been something to do with an update of legacy too, which has not gone well for me lately either. Hope u can shed some light on this for me.
telo0306
Rockingham, Western Australia

I'm unclear where exactly you're seeing this, as I don't see any problem when entering dates. Could you describe the steps necessary to reproduce the problem and ideally send a screenshot (see http://www.simplehelp.net/2010/04/03/how...-your-ipad).

Malcolm Green

Hi,
Starting Families I then go to a Family and then an Individual.
then - edit
- events
- birth
- date

then a cycling , scrolling panel going right to left appears under the date entry. It contains lines and input arrows. I can put a date in, in the date entry part, and every thing else seems to work but when I take a screenshot the problem is corrected and no screenshot taken.

I am also experiencing a number of crashes. Families just stops and I am back to the desktop, its seems the longer I use Families the more I seem to get.

Thanks for all your help
Telo0306
Rockingham Western Australia
Reply
#4
(10-Jul-2011, 08:03 AM)telo0306 Wrote:
(08-Jul-2011, 02:22 PM)malgre Wrote:
(08-Jul-2011, 01:34 PM)telo0306 Wrote: Hi I have just spent an evening on my iPad with Families and have come across what seems to be a glitch in the edit menu, when entering a date. There is this scrolling screen underneath the date insert section. It appears all the time. It has not appeared before, and I guess I mean before the last update, but it may have been something to do with an update of legacy too, which has not gone well for me lately either. Hope u can shed some light on this for me.
telo0306
Rockingham, Western Australia

I'm unclear where exactly you're seeing this, as I don't see any problem when entering dates. Could you describe the steps necessary to reproduce the problem and ideally send a screenshot (see http://www.simplehelp.net/2010/04/03/how...-your-ipad).

Malcolm Green

Hi,
Starting Families I then go to a Family and then an Individual.
then - edit
- events
- birth
- date

then a cycling , scrolling panel going right to left appears under the date entry. It contains lines and input arrows. I can put a date in, in the date entry part, and every thing else seems to work but when I take a screenshot the problem is corrected and no screenshot taken.

I am also experiencing a number of crashes. Families just stops and I am back to the desktop, its seems the longer I use Families the more I seem to get.

Thanks for all your help
Telo0306
Rockingham Western Australia

All you should see below the date entry field is the on-screen keyboard, certainly not anything scrolling. This sounds like a possible hardware fault. If you can't get a screenshot from the iPad, perhaps you could take one with a digital camera.

Malcolm Green
Reply
#5
(11-Jul-2011, 10:41 AM)malgre Wrote:
(10-Jul-2011, 08:03 AM)telo0306 Wrote:
(08-Jul-2011, 02:22 PM)malgre Wrote:
(08-Jul-2011, 01:34 PM)telo0306 Wrote: Hi I have just spent an evening on my iPad with Families and have come across what seems to be a glitch in the edit menu, when entering a date. There is this scrolling screen underneath the date insert section. It appears all the time. It has not appeared before, and I guess I mean before the last update, but it may have been something to do with an update of legacy too, which has not gone well for me lately either. Hope u can shed some light on this for me.
telo0306
Rockingham, Western Australia

I'm unclear where exactly you're seeing this, as I don't see any problem when entering dates. Could you describe the steps necessary to reproduce the problem and ideally send a screenshot (see http://www.simplehelp.net/2010/04/03/how...-your-ipad).

Malcolm Green

Hi,
Starting Families I then go to a Family and then an Individual.
then - edit
- events
- birth
- date

then a cycling , scrolling panel going right to left appears under the date entry. It contains lines and input arrows. I can put a date in, in the date entry part, and every thing else seems to work but when I take a screenshot the problem is corrected and no screenshot taken.

I am also experiencing a number of crashes. Families just stops and I am back to the desktop, its seems the longer I use Families the more I seem to get.

Thanks for all your help
Telo0306
Rockingham Western Australia

All you should see below the date entry field is the on-screen keyboard, certainly not anything scrolling. This sounds like a possible hardware fault. If you can't get a screenshot from the iPad, perhaps you could take one with a digital camera.

Malcolm Green

Hi thanks for the reply herewith is a screenshot taken from my computer it gives some idea of what I'm seeing.

Telo0306
Rockingham
Western Australia
Reply
#6
(12-Jul-2011, 08:42 AM)telo0306 Wrote:
(11-Jul-2011, 10:41 AM)malgre Wrote:
(10-Jul-2011, 08:03 AM)telo0306 Wrote:
(08-Jul-2011, 02:22 PM)malgre Wrote:
(08-Jul-2011, 01:34 PM)telo0306 Wrote: Hi I have just spent an evening on my iPad with Families and have come across what seems to be a glitch in the edit menu, when entering a date. There is this scrolling screen underneath the date insert section. It appears all the time. It has not appeared before, and I guess I mean before the last update, but it may have been something to do with an update of legacy too, which has not gone well for me lately either. Hope u can shed some light on this for me.
telo0306
Rockingham, Western Australia

I'm unclear where exactly you're seeing this, as I don't see any problem when entering dates. Could you describe the steps necessary to reproduce the problem and ideally send a screenshot (see http://www.simplehelp.net/2010/04/03/how...-your-ipad).

Malcolm Green

Hi,
Starting Families I then go to a Family and then an Individual.
then - edit
- events
- birth
- date

then a cycling , scrolling panel going right to left appears under the date entry. It contains lines and input arrows. I can put a date in, in the date entry part, and every thing else seems to work but when I take a screenshot the problem is corrected and no screenshot taken.

I am also experiencing a number of crashes. Families just stops and I am back to the desktop, its seems the longer I use Families the more I seem to get.

Thanks for all your help
Telo0306
Rockingham Western Australia

All you should see below the date entry field is the on-screen keyboard, certainly not anything scrolling. This sounds like a possible hardware fault. If you can't get a screenshot from the iPad, perhaps you could take one with a digital camera.

Malcolm Green

Hi thanks for the reply herewith is a screenshot taken from my computer it gives some idea of what I'm seeing.

Telo0306
Rockingham
Western Australia

I don't see the screenshot - can you email it to supportinfo@telgen.co.uk.

Malcolm Green
Reply
#7
(12-Jul-2011, 08:56 AM)malgre Wrote:
(12-Jul-2011, 08:42 AM)telo0306 Wrote:
(11-Jul-2011, 10:41 AM)malgre Wrote:
(10-Jul-2011, 08:03 AM)telo0306 Wrote:
(08-Jul-2011, 02:22 PM)malgre Wrote:
(08-Jul-2011, 01:34 PM)telo0306 Wrote: Hi I have just spent an evening on my iPad with Families and have come across what seems to be a glitch in the edit menu, when entering a date. There is this scrolling screen underneath the date insert section. It appears all the time. It has not appeared before, and I guess I mean before the last update, but it may have been something to do with an update of legacy too, which has not gone well for me lately either. Hope u can shed some light on this for me.
telo0306
Rockingham, Western Australia

I'm unclear where exactly you're seeing this, as I don't see any problem when entering dates. Could you describe the steps necessary to reproduce the problem and ideally send a screenshot (see http://www.simplehelp.net/2010/04/03/how...-your-ipad).

Malcolm Green

Hi,
Starting Families I then go to a Family and then an Individual.
then - edit
- events
- birth
- date

then a cycling , scrolling panel going right to left appears under the date entry. It contains lines and input arrows. I can put a date in, in the date entry part, and every thing else seems to work but when I take a screenshot the problem is corrected and no screenshot taken.

I am also experiencing a number of crashes. Families just stops and I am back to the desktop, its seems the longer I use Families the more I seem to get.

Thanks for all your help
Telo0306
Rockingham Western Australia

All you should see below the date entry field is the on-screen keyboard, certainly not anything scrolling. This sounds like a possible hardware fault. If you can't get a screenshot from the iPad, perhaps you could take one with a digital camera.

Malcolm Green

Hi thanks for the reply herewith is a screenshot taken from my computer it gives some idea of what I'm seeing.

Telo0306
Rockingham
Western Australia

I don't see the screenshot - can you email it to supportinfo@telgen.co.uk.

Malcolm Green

I've emailed it off, hope you got it Smile
Telo0306
Rockingham
Western Australia
Reply
#8
Hi to all
Special thanks to all those who tried to help me with this issue. I still have no idea what the problem was but the latest ipad update has cured this very troublesome although harmless ailment. Thanks once again.

Theresa
Reply
#9
then a cycling , scrolling panel going right to left appears under the date entry. It contains lines and input arrows. I can put a date in, in the date entry part, and every thing else seems to work but when I take a screenshot the problem is corrected and no screenshot taken.
Reply
#10
(28-Aug-2011, 09:35 AM)Cuddeback Wrote: then a cycling , scrolling panel going right to left appears under the date entry. It contains lines and input arrows. I can put a date in, in the date entry part, and every thing else seems to work but when I take a screenshot the problem is corrected and no screenshot taken.

We can't reproduce this problem but telo0306 reported that updating to the latest iPad OS version cured the problem.

Malcolm Green
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