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Incorrect Source Details
#1
When I sync my file to my iphone 3Gs the source detail is incorrect. I have double checked my Legacy file and cannot find the detail that is showing up in the Families file. Another issue I have is that when I update my Legacy file and attempt to sync it to my iphone, the file on my iphone does not update or change. Any suggestions would be greatly appreciated.
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#2
(06-Jun-2012, 04:25 AM)Shauna Robins Wrote: When I sync my file to my iphone 3Gs the source detail is incorrect. I have double checked my Legacy file and cannot find the detail that is showing up in the Families file. Another issue I have is that when I update my Legacy file and attempt to sync it to my iphone, the file on my iphone does not update or change. Any suggestions would be greatly appreciated.

1. Please provide details of what source information is missing. It would be useful if you could provide a screenshot of the Legacy screen showing the information and a screenshot of the Families screen where you think the information should be displayed (please let us know if you need help on taking screenshots).

2. Please check that you're following all the correct steps for transferring your family file. See the information, including screenshots, in the How To section of the website, http://www.telgen.co.uk/families .

Malcolm Green
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#3
(06-Jun-2012, 08:55 AM)malgre Wrote:
(06-Jun-2012, 04:25 AM)Shauna Robins Wrote: When I sync my file to my iphone 3Gs the source detail is incorrect. I have double checked my Legacy file and cannot find the detail that is showing up in the Families file. Another issue I have is that when I update my Legacy file and attempt to sync it to my iphone, the file on my iphone does not update or change. Any suggestions would be greatly appreciated.

1. Please provide details of what source information is missing. It would be useful if you could provide a screenshot of the Legacy screen showing the information and a screenshot of the Families screen where you think the information should be displayed (please let us know if you need help on taking screenshots).

2. Please check that you're following all the correct steps for transferring your family file. See the information, including screenshots, in the How To section of the website, http://www.telgen.co.uk/families .

Malcolm Green

I need instructions on how to take a screen shot from my iphone.
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#4
(06-Jun-2012, 05:05 PM)Shauna Robins Wrote:
(06-Jun-2012, 08:55 AM)malgre Wrote:
(06-Jun-2012, 04:25 AM)Shauna Robins Wrote: When I sync my file to my iphone 3Gs the source detail is incorrect. I have double checked my Legacy file and cannot find the detail that is showing up in the Families file. Another issue I have is that when I update my Legacy file and attempt to sync it to my iphone, the file on my iphone does not update or change. Any suggestions would be greatly appreciated.

1. Please provide details of what source information is missing. It would be useful if you could provide a screenshot of the Legacy screen showing the information and a screenshot of the Families screen where you think the information should be displayed (please let us know if you need help on taking screenshots).

2. Please check that you're following all the correct steps for transferring your family file. See the information, including screenshots, in the How To section of the website, http://www.telgen.co.uk/families .

Malcolm Green

I need instructions on how to take a screen shot from my iphone.

Browse to http://www.apple.com/iphone/tips/ then scroll down to "Take a picture of your screen".

Malcolm Green
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#5
(06-Jun-2012, 05:16 PM)malgre Wrote:
(06-Jun-2012, 05:05 PM)Shauna Robins Wrote:
(06-Jun-2012, 08:55 AM)malgre Wrote:
(06-Jun-2012, 04:25 AM)Shauna Robins Wrote: When I sync my file to my iphone 3Gs the source detail is incorrect. I have double checked my Legacy file and cannot find the detail that is showing up in the Families file. Another issue I have is that when I update my Legacy file and attempt to sync it to my iphone, the file on my iphone does not update or change. Any suggestions would be greatly appreciated.

1. Please provide details of what source information is missing. It would be useful if you could provide a screenshot of the Legacy screen showing the information and a screenshot of the Families screen where you think the information should be displayed (please let us know if you need help on taking screenshots).

2. Please check that you're following all the correct steps for transferring your family file. See the information, including screenshots, in the How To section of the website, http://www.telgen.co.uk/families .

Malcolm Green

I need instructions on how to take a screen shot from my iphone.

Browse to http://www.apple.com/iphone/tips/ then scroll down to "Take a picture of your screen".

Malcolm Green

This problem was caused by a bug in Legacy - a recent change caused the non-SourceWriter fields (used by Families) to be left with incorrect data. An update to Legacy's File Maintenance>Check/Repair will fix the problem. Alternatively selecting File>Export to>GEDCOM and exporting the file will also fix the problem (discard the GEDCOM file afterwards).

Malcolm Green
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#6
(08-Jun-2012, 10:31 AM)malgre Wrote:
(06-Jun-2012, 05:16 PM)malgre Wrote:
(06-Jun-2012, 05:05 PM)Shauna Robins Wrote:
(06-Jun-2012, 08:55 AM)malgre Wrote:
(06-Jun-2012, 04:25 AM)Shauna Robins Wrote: When I sync my file to my iphone 3Gs the source detail is incorrect. I have double checked my Legacy file and cannot find the detail that is showing up in the Families file. Another issue I have is that when I update my Legacy file and attempt to sync it to my iphone, the file on my iphone does not update or change. Any suggestions would be greatly appreciated.

1. Please provide details of what source information is missing. It would be useful if you could provide a screenshot of the Legacy screen showing the information and a screenshot of the Families screen where you think the information should be displayed (please let us know if you need help on taking screenshots).

2. Please check that you're following all the correct steps for transferring your family file. See the information, including screenshots, in the How To section of the website, http://www.telgen.co.uk/families .

Malcolm Green

I need instructions on how to take a screen shot from my iphone.

Browse to http://www.apple.com/iphone/tips/ then scroll down to "Take a picture of your screen".

Malcolm Green

This problem was caused by a bug in Legacy - a recent change caused the non-SourceWriter fields (used by Families) to be left with incorrect data. An update to Legacy's File Maintenance>Check/Repair will fix the problem. Alternatively selecting File>Export to>GEDCOM and exporting the file will also fix the problem (discard the GEDCOM file afterwards).

Malcolm Green


I had the same problem and my corrupted data was driving me crazy. Following Malcolm Green's instructions solved the problem. Thank you!
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