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Failed to write new picture...
#1
When I attempt to write my Family file from my iPhone back to my PC I get the message: Failed to write new picture to... (followed by the directory path and file name). These photos are the ones that I had taken on my iPhone and attached to individuals. Any assistance would be appreciated.
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#2
(30-Jan-2013, 12:22 PM)matty10 Wrote: When I attempt to write my Family file from my iPhone back to my PC I get the message: Failed to write new picture to... (followed by the directory path and file name). These photos are the ones that I had taken on my iPhone and attached to individuals. Any assistance would be appreciated.

Families Sync writes new photos to the folder specified as "Default Location of Picture Files" in Legacy's Options>Customize>Locations. Please check that the folder specified for that exists and is writeable.

Malcolm Green
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#3
(30-Jan-2013, 01:04 PM)malgre Wrote: Families Sync writes new photos to the folder specified as "Default Location of Picture Files" in Legacy's Options>Customize>Locations. Please check that the folder specified for that exists and is writeable.

The file path in Legacy is correct and contains all the photos that I use for my Legacy family tree, however, it is not the original location of that folder (I moved it from my os partition onto my data partition).

The file path in the Families Sync error message is still the original 'c' drive pictures folder (which still exists, but is not the one I use) - I don't know why it is trying to write to that folder.
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#4
(01-Feb-2013, 12:37 PM)matty10 Wrote:
(30-Jan-2013, 01:04 PM)malgre Wrote: Families Sync writes new photos to the folder specified as "Default Location of Picture Files" in Legacy's Options>Customize>Locations. Please check that the folder specified for that exists and is writeable.

The file path in Legacy is correct and contains all the photos that I use for my Legacy family tree, however, it is not the original location of that folder (I moved it from my os partition onto my data partition).

The file path in the Families Sync error message is still the original 'c' drive pictures folder (which still exists, but is not the one I use) - I don't know why it is trying to write to that folder.

Please send a copy of the log file showing the error message, and a copy of the Legacy.usr file from your Legacy folder (this is used by Families Sync to obtain the folder information from Legacy).

Malcolm Green
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#5
(01-Feb-2013, 12:53 PM)malgre Wrote: Please send a copy of the log file showing the error message, and a copy of the Legacy.usr file from your Legacy folder (this is used by Families Sync to obtain the folder information from Legacy).

Here is a copy of the information from the log file:

01-Feb-2013 21:26:51 Failed to write new picture to C:\Program Files (x86)\Legacy\Pictures\25012013090043.jpg
01-Feb-2013 21:26:51 Failed to write new picture to C:\Program Files (x86)\Legacy\Pictures\25012013092523.jpg
01-Feb-2013 21:26:51 Failed to write new picture to C:\Program Files (x86)\Legacy\Pictures\26012013043123.jpg
01-Feb-2013 21:26:51 Failed to write new picture to C:\Program Files (x86)\Legacy\Pictures\26012013043208.jpg
01-Feb-2013 21:27:35 Transferred MJW-NMM from Matthew’s iPhone to D:\My Data\My Documents\Legacy Database Files\Legacy\Data Files\MJW-NMM from phone.fdb
01-Feb-2013 21:27:35 -- 4 errors, 9848 individuals, 2830 families, 0 new pictures

However, I cannot attach the legacy.usr file as this forum won't accept it as a valid attachment type.
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#6
(01-Feb-2013, 01:12 PM)matty10 Wrote:
(01-Feb-2013, 12:53 PM)malgre Wrote: Please send a copy of the log file showing the error message, and a copy of the Legacy.usr file from your Legacy folder (this is used by Families Sync to obtain the folder information from Legacy).

Here is a copy of the information from the log file:

01-Feb-2013 21:26:51 Failed to write new picture to C:\Program Files (x86)\Legacy\Pictures\25012013090043.jpg
01-Feb-2013 21:26:51 Failed to write new picture to C:\Program Files (x86)\Legacy\Pictures\25012013092523.jpg
01-Feb-2013 21:26:51 Failed to write new picture to C:\Program Files (x86)\Legacy\Pictures\26012013043123.jpg
01-Feb-2013 21:26:51 Failed to write new picture to C:\Program Files (x86)\Legacy\Pictures\26012013043208.jpg
01-Feb-2013 21:27:35 Transferred MJW-NMM from Matthew’s iPhone to D:\My Data\My Documents\Legacy Database Files\Legacy\Data Files\MJW-NMM from phone.fdb
01-Feb-2013 21:27:35 -- 4 errors, 9848 individuals, 2830 families, 0 new pictures

However, I cannot attach the legacy.usr file as this forum won't accept it as a valid attachment type.

Please email it to support@telgen.co.uk
Can you also please check that in Options>Settings the value for Legacy Path is correctly pointing to your Legacy installation folder.

Malcolm Green
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#7
Your Legacy.usr file shows that your default picture path is C:\Program Files (x86)\Legacy\Pictures\. I assume this is because you installed Legacy in Program Files rather than C:\Legacy as recommended by Millennia. The Program Files folders are not user-writeable which explains why you're seeing the error. I suggest you go to Options>Customize>Locations in Legacy and change the default locations of picture, sound, video and document files to folders which are writeable, e.g. in the My Documents folder tree.

Malcolm Green
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