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Can't view a family on kindle fire hd
#1
After syncing with my Legacy, when I try to open one of my families, the app shuts down instantly and says"families has stopped."
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#2
(22-Oct-2013, 12:21 PM)mbausemer Wrote: After syncing with my Legacy, when I try to open one of my families, the app shuts down instantly and says"families has stopped."

Are you using the latest version, 1.8.4?

Malcolm Green
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#3
(22-Oct-2013, 12:31 PM)malgre Wrote:
(22-Oct-2013, 12:21 PM)mbausemer Wrote: After syncing with my Legacy, when I try to open one of my families, the app shuts down instantly and says"families has stopped."

Are you using the latest version, 1.8.4?

Malcolm Green

No, 1.8.2. How do I get the latest version?
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#4
(22-Oct-2013, 02:12 PM)mbausemer Wrote:
(22-Oct-2013, 12:31 PM)malgre Wrote:
(22-Oct-2013, 12:21 PM)mbausemer Wrote: After syncing with my Legacy, when I try to open one of my families, the app shuts down instantly and says"families has stopped."

Are you using the latest version, 1.8.4?

Malcolm Green

No, 1.8.2. How do I get the latest version?

Update from Amazon in the usual way. See http://www.amazon.com/forum/kindle/?_enc...=faeuei-20

Malcolm Green
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#5
(22-Oct-2013, 02:25 PM)malgre Wrote:
(22-Oct-2013, 02:12 PM)mbausemer Wrote:
(22-Oct-2013, 12:31 PM)malgre Wrote:
(22-Oct-2013, 12:21 PM)mbausemer Wrote: After syncing with my Legacy, when I try to open one of my families, the app shuts down instantly and says"families has stopped."

Are you using the latest version, 1.8.4?

Malcolm Green

No, 1.8.2. How do I get the latest version?

Update from Amazon in the usual way. See http://www.amazon.com/forum/kindle/?_enc...=faeuei-20

Malcolm Green

Thanks, Malcolm, but it looks like I have to buy the new version, ther doesn't seem to be any mention of upgrades
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#6
(22-Oct-2013, 03:00 PM)mbausemer Wrote:
(22-Oct-2013, 02:25 PM)malgre Wrote:
(22-Oct-2013, 02:12 PM)mbausemer Wrote:
(22-Oct-2013, 12:31 PM)malgre Wrote:
(22-Oct-2013, 12:21 PM)mbausemer Wrote: After syncing with my Legacy, when I try to open one of my families, the app shuts down instantly and says"families has stopped."

Are you using the latest version, 1.8.4?

Malcolm Green

No, 1.8.2. How do I get the latest version?

Update from Amazon in the usual way. See http://www.amazon.com/forum/kindle/?_enc...=faeuei-20

Malcolm Green

Thanks, Malcolm, but it looks like I have to buy the new version, ther doesn't seem to be any mention of upgrades

If you use the same credentials as for your original purchase, you shouldn't be charged again.

Malcolm Green
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#7
(22-Oct-2013, 03:12 PM)malgre Wrote:
(22-Oct-2013, 03:00 PM)mbausemer Wrote:
(22-Oct-2013, 02:25 PM)malgre Wrote:
(22-Oct-2013, 02:12 PM)mbausemer Wrote:
(22-Oct-2013, 12:31 PM)malgre Wrote: Are you using the latest version, 1.8.4?

Malcolm Green

No, 1.8.2. How do I get the latest version?

Update from Amazon in the usual way. See http://www.amazon.com/forum/kindle/?_enc...=faeuei-20

Malcolm Green

Thanks, Malcolm, but it looks like I have to buy the new version, ther doesn't seem to be any mention of upgrades

If you use the same credentials as for your original purchase, you shouldn't be charged again.

Malcolm Green
I wasn't charged, but it didn't upgrade. There is a message file:///android_asset/help/syncview_families.htm does not work. Could this be an issue

Malcolm It works. thank you for being so patient.
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