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Problems with Families and ios8
#1
Since upgrading to iOS 8for iPad I am having problems with the families app.
1. When entering notes, keyboard comes up and screen goes black. Can still type note but can't see what I'm typing until I lower keyboard. Can't make corrections because I can't see where to place cursor
2. Am not able to add picture to file. Select add photo and nothing happens.

Anyone else experiencing problems?
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#2
(17-Oct-2014, 01:00 AM)MarthaTee Wrote: Since upgrading to iOS 8for iPad I am having problems with the families app.
1. When entering notes, keyboard comes up and screen goes black. Can still type note but can't see what I'm typing until I lower keyboard. Can't make corrections because I can't see where to place cursor
2. Am not able to add picture to file. Select add photo and nothing happens.

Anyone else experiencing problems?

Have you updated to Families 2.2.0?

Malcolm Green
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#3
(17-Oct-2014, 08:41 AM)admin Wrote:
(17-Oct-2014, 01:00 AM)MarthaTee Wrote: Since upgrading to iOS 8for iPad I am having problems with the families app.
1. When entering notes, keyboard comes up and screen goes black. Can still type note but can't see what I'm typing until I lower keyboard. Can't make corrections because I can't see where to place cursor
2. Am not able to add picture to file. Select add photo and nothing happens.

Anyone else experiencing problems?

Have you updated to Families 2.2.0?

Malcolm Green
I am having the same problems on my iPad. I have updated to version 2.2.0
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#4
(17-Oct-2014, 08:41 AM)admin Wrote:
(17-Oct-2014, 01:00 AM)MarthaTee Wrote: Since upgrading to iOS 8for iPad I am having problems with the families app.
1. When entering notes, keyboard comes up and screen goes black. Can still type note but can't see what I'm typing until I lower keyboard. Can't make corrections because I can't see where to place cursor
2. Am not able to add picture to file. Select add photo and nothing happens.

Anyone else experiencing problems?

Have you updated to Families 2.2.0?

Malcolm Green


(17-Oct-2014, 09:32 PM)MarthaTee Wrote:
(17-Oct-2014, 08:41 AM)admin Wrote:
(17-Oct-2014, 01:00 AM)MarthaTee Wrote: Since upgrading to iOS 8for iPad I am having problems with the families app.
1. When entering notes, keyboard comes up and screen goes black. Can still type note but can't see what I'm typing until I lower keyboard. Can't make corrections because I can't see where to place cursor
2. Am not able to add picture to file. Select add photo and nothing happens.

Anyone else experiencing problems?

Have you updated to Families 2.2.0?

Malcolm Green

Yes, Malcolm. Wondered if I should do a back up, delete and reinstall Families.


Yes, Malcolm. Wondered if I should do a Legacy backup and then delete/reinstall Families.
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#5
I tried deleting and reinstalling -- that did not fix the problem.
I have Families Version 2.2.0 installed on my iPhone 5s as well -- the problems do not occur on this device.
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#6
(17-Oct-2014, 08:41 AM)admin Wrote:
(17-Oct-2014, 01:00 AM)MarthaTee Wrote: Since upgrading to iOS 8for iPad I am having problems with the families app.
1. When entering notes, keyboard comes up and screen goes black. Can still type note but can't see what I'm typing until I lower keyboard. Can't make corrections because I can't see where to place cursor
2. Am not able to add picture to file. Select add photo and nothing happens.

Anyone else experiencing problems?

Have you updated to Families 2.2.0?

Malcolm Green

Hello Malcolm,
Have you determined a cause for this problem ? I use my iPad for all of my additions and updates, so really can't do anything until this is fixed ...
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#7
(19-Oct-2014, 02:45 AM)MidgeB Wrote:
(17-Oct-2014, 08:41 AM)admin Wrote:
(17-Oct-2014, 01:00 AM)MarthaTee Wrote: Since upgrading to iOS 8for iPad I am having problems with the families app.
1. When entering notes, keyboard comes up and screen goes black. Can still type note but can't see what I'm typing until I lower keyboard. Can't make corrections because I can't see where to place cursor
2. Am not able to add picture to file. Select add photo and nothing happens.

Anyone else experiencing problems?

Have you updated to Families 2.2.0?

Malcolm Green

Hello Malcolm,
Have you determined a cause for this problem ? I use my iPad for all of my additions and updates, so really can't do anything until this is fixed ...

You didn't answer my question.

Malcolm
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#8
(21-Oct-2014, 08:52 AM)admin Wrote:
(19-Oct-2014, 02:45 AM)MidgeB Wrote:
(17-Oct-2014, 08:41 AM)admin Wrote:
(17-Oct-2014, 01:00 AM)MarthaTee Wrote: Since upgrading to iOS 8for iPad I am having problems with the families app.
1. When entering notes, keyboard comes up and screen goes black. Can still type note but can't see what I'm typing until I lower keyboard. Can't make corrections because I can't see where to place cursor
2. Am not able to add picture to file. Select add photo and nothing happens.

Anyone else experiencing problems?

Have you updated to Families 2.2.0?

Malcolm Green

Hello Malcolm,
Have you determined a cause for this problem ? I use my iPad for all of my additions and updates, so really can't do anything until this is fixed ...

You didn't answer my question.

Malcolm

I did answer the question -- I updated to families 2.2.0 on October 9th -- I believe that's when my problems began ...
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#9
(21-Oct-2014, 03:10 PM)MidgeB Wrote:
(21-Oct-2014, 08:52 AM)admin Wrote:
(19-Oct-2014, 02:45 AM)MidgeB Wrote:
(17-Oct-2014, 08:41 AM)admin Wrote:
(17-Oct-2014, 01:00 AM)MarthaTee Wrote: Since upgrading to iOS 8for iPad I am having problems with the families app.
1. When entering notes, keyboard comes up and screen goes black. Can still type note but can't see what I'm typing until I lower keyboard. Can't make corrections because I can't see where to place cursor
2. Am not able to add picture to file. Select add photo and nothing happens.

Anyone else experiencing problems?

Have you updated to Families 2.2.0?

Malcolm Green

Hello Malcolm,
Have you determined a cause for this problem ? I use my iPad for all of my additions and updates, so really can't do anything until this is fixed ...

You didn't answer my question.

Malcolm

I did answer the question -- I updated to families 2.2.0 on October 9th -- I believe that's when my problems began ...

We've identified the problem as a change in behaviour in iOS8 and will provide a fixed version as soon as we can (subject to Apple's review process).

Malcolm Green
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#10
Many thanks !
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