We take your privacy very seriously. This document
describes how we treat personal information within the Families app and
the Families web site.
The Families app does not request or store any personal information
other than that which the user enters into a family file as part of the
normal operation of the app. This may include photographs which the app
may take with the device camera or access in the device’s photo gallery
for inclusion in a family file.
Data held within a family file is never normally transmitted to TelGen.
Occasionally TelGen may request the user to send a family file in order
to diagnose a problem, and in this event we treat the data in strict
confidence and delete the file once the problem investigation is
The Families Forum requires a user to register if they wish to post
messages, set preferences and maintain a profile. Registration requires
entry of a username, password and email address. These details are used
only for administering the forum and never transmitted elsewhere.
If you have any questions about this policy, please contact us at