We take your privacy very seriously. This document describes how we treat personal information within the Families app and the Families web site. The Families app does not request or store any personal information other than that which the user enters into a family file as part of the normal operation of the app. This may include photographs which the app may take with the device camera or access in the device’s photo gallery for inclusion in a family file. Data held within a family file is never normally transmitted to TelGen. Occasionally TelGen may request the user to send a family file in order to diagnose a problem, and in this event we treat the data in strict confidence and delete the file once the problem investigation is complete. If you have any questions about this policy, please contact us at